← Back to Spanish Chat

Privacy Policy for Spanish Chat

Last Updated: July 18, 2025

1. Introduction

This Privacy Policy explains how Oranjy Limited ("we," "us," "our," or "Company") collects, uses, stores, and protects your personal information when you use our Spanish Chat WhatsApp bot service ("Service"). We are committed to protecting your privacy and ensuring compliance with applicable data protection laws, including the General Data Protection Regulation (GDPR) and UK data protection legislation.

2. Data Controller

Oranjy Limited is the data controller responsible for your personal data processed through the Spanish Chat WhatsApp bot. We determine the purposes and means of processing personal data as described in this Privacy Policy.

3. Information We Collect

3.1 Information You Provide

When you interact with Spanish Chat, we collect:

• Contact Information: Your WhatsApp phone number
• Profile Information: Your WhatsApp display name and profile picture (if publicly available)
• Messages: The content of messages you send to our bot
• Language Preferences: Your preferred language settings
• Learning Progress: Data about your Spanish learning progress and interactions

3.2 Information Automatically Collected

We automatically collect:

• Usage Data: Frequency of interactions, session duration, features used
• Device Information: Device type, operating system (as provided by WhatsApp)
• Timestamps: Date and time of your interactions
• Technical Data: Message delivery status and read receipts

3.3 Information from WhatsApp

WhatsApp may share with us:

• Message metadata
• Delivery and read receipt information
• Connection information
• Business messaging metrics

4. Legal Basis for Processing

We process your personal data based on the following legal grounds:

• Consent: When you initiate contact with our bot or explicitly opt-in to receive messages
• Contract: To provide the Spanish learning services you requested
• Legitimate Interests: To improve our service, ensure security, and prevent fraud
• Legal Obligation: To comply with applicable laws and regulations

5. How We Use Your Information

We use your personal data to:

• Provide Spanish language learning services through our WhatsApp bot
• Respond to your queries and provide customer support
• Personalize your learning experience
• Track your learning progress
• Send educational content and lesson reminders (with your consent)
• Improve and develop our services
• Ensure the security and proper functioning of our service
• Comply with legal obligations
• Analyze usage patterns to enhance user experience

6. Data Sharing and Disclosure

6.1 Service Providers

We may share your data with:

• WhatsApp/Meta: As required for message delivery and service operation
• Cloud Service Providers: For secure data storage and processing
• Analytics Providers: For service improvement (anonymized data only)
• Customer Support Tools: To provide assistance when requested

6.2 Legal Requirements

We may disclose your information if required by law, court order, or government regulation, or if we believe disclosure is necessary to:

• Protect our rights, property, or safety
• Protect the rights, property, or safety of our users or others
• Detect, prevent, or address fraud or security issues

6.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity, subject to the same privacy protections.

7. Data Retention

We retain your personal data for as long as necessary to:

• Provide our services to you
• Comply with legal obligations
• Resolve disputes and enforce agreements

Active user data is retained for the duration of your use of the service. Inactive accounts may be deleted after 12 months of inactivity. You may request deletion of your data at any time.

8. Your Rights

Under GDPR and UK data protection law, you have the right to:

• Access: Request a copy of your personal data
• Rectification: Correct inaccurate or incomplete data
• Erasure: Request deletion of your personal data
• Restriction: Limit how we process your data
• Portability: Receive your data in a machine-readable format
• Object: Object to certain types of processing
• Withdraw Consent: Withdraw consent at any time where processing is based on consent

To exercise any of these rights, please contact us at .

9. Data Security

We implement appropriate technical and organizational measures to protect your personal data, including:

• End-to-end encryption for WhatsApp messages
• Secure data storage with encryption at rest
• Access controls and authentication measures
• Regular security assessments and updates
• Employee training on data protection
• Incident response procedures

10. International Data Transfers

Your data may be transferred to and processed in countries outside the UK and European Economic Area. We ensure appropriate safeguards are in place for such transfers, including:

• Standard contractual clauses
• Adequacy decisions
• Appropriate technical and organizational measures

11. Children's Privacy

Spanish Chat is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected data from a child under 13, we will take steps to delete such information.

12. WhatsApp Integration

Please note that your use of WhatsApp is subject to WhatsApp's Terms of Service and Privacy Policy. We recommend reviewing WhatsApp's privacy practices at: https://www.whatsapp.com/legal/privacy-policy

13. Marketing and Communications

13.1 Opt-In Requirements

We will only send you promotional or marketing messages if you have explicitly opted in to receive them. You must:

• Provide clear consent to receive such messages
• Confirm you want to receive messages from Spanish Chat

13.2 Opt-Out

You can opt out of receiving messages at any time by:

• Sending "STOP" or "UNSUBSCRIBE" to our bot
• Blocking our WhatsApp number
• Contacting us at

14. Cookies and Tracking

Our WhatsApp bot does not use cookies. However, our website Spanish.Chat may use cookies. Please refer to our website cookie policy for more information.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by:

• Sending a message through WhatsApp
• Posting the updated policy on our website
• Updating the "Last Updated" date

16. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

17. Complaints

If you believe we have not handled your personal data properly, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) in the UK: